Last updated: November 2025
Welcome to Gweru Marketplace (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://gwerumarketplace.shop, including any other media form, media channel, or mobile website related or connected thereto (collectively, the “Site”).
By using our Site, you agree to the terms of this privacy policy.
This site is strictly for Gweru sellers and customers
Who we are
Our website address is: https://gwerumarketplace.shop.
Gweru Marketplace is an online multivendor platform that connects buyers and sellers, allowing vendors to list and sell products directly to customers.
Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Site, make a purchase, or contact us. This may include:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely through third-party gateways)
- Account credentials (username and password)
- Vendor or store details if you register as a seller
We may also automatically collect certain technical data such as your IP address, browser type, and browsing behavior through cookies and analytics tools.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (a “hash”) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture may be visible to the public next to your comment.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the site may download and extract location data from images.
Cookies
We use cookies to enhance your browsing experience.
Comment cookies: If you leave a comment, you may opt-in to save your name, email, and website in cookies for convenience. These last for one year.
Login cookies: When you log in, we set cookies to save your login information and screen preferences. Login cookies last for two days, screen preference cookies for one year.
“Remember Me” cookies: If you choose “Remember Me,” your login will persist for two weeks.
Editor cookies: If you edit or publish content, a temporary cookie will be stored for one day.
You can disable cookies through your browser settings, but this may affect how some features function.
Embedded content from other websites
Articles on this Site may include embedded content (e.g. videos, images, or links). Embedded content from other websites behaves exactly as if you visited the other website directly.
These sites may collect data about you, use cookies, and track your interaction with their content, especially if you are logged in to their platform.
Who we share your data with
We do not sell or rent your personal information to third parties.
However, we may share limited data with:
- Payment processors (for order completion)
- Shipping partners (to deliver your purchases)
- Security and spam detection services (to maintain site integrity)
- Vendors (if you make a purchase from their store)
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
f you leave a comment, it and its metadata are stored indefinitely to recognize follow-up comments automatically.
For registered users (customers and vendors), we store personal information provided in their profile. All users can see, edit, or delete their personal information at any time (except their username). Site administrators can also see and edit that information.
What rights you have over your data
If you have an account or have left comments, you can request an exported file of the personal data we hold about you, including any data you provided.
You can also request that we delete your personal data. This does not include data we must retain for administrative, legal, or security purposes.
To make such a request, please contact us at support@gwerumarketplace.shop.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Payments are processed securely through third-party payment providers who follow strict privacy and data security standards.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal data. While we take reasonable steps to secure the information you provide, please note that no system is 100% secure.
Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Children’s Privacy
If you have questions or concerns about this Privacy Policy, contact us at:
Gweru, Zimbabwe
📧 support@gwerumarketplace.shop
📞 +263 782 575 241
For Vendors (Store Owners)
If you register as a Vendor on Gweru Marketplace, you gain access to your own business dashboard to manage products, orders, reports, and withdrawals.
As part of marketplace operations, we collect, store, and process certain information related to your vendor account.
a. Vendor Dashboard & Data Collected
When you log in as a vendor, your dashboard will typically include sections such as:
- Dashboard Overview – showing total sales, marketplace commissions, and net earnings
- Products – all items you have listed for sale
- Orders – customer orders related to your products
- Withdrawals – withdrawal requests and payment history
- Settings – personal and store preferences
- Store – public information about your business (store name, address, contact, logo)
- Payments & Reports – analytics of your performance, date range filters, and sales charts
We collect and store the following vendor data:
- Store name, logo, and contact details
- Vendor bio and description
- Sales and order history
- Commission and payout records
- Withdrawal requests and payment method (Bank or EcoCash)
- Account balance and earnings report
- Business or tax information (if applicable)
This data is essential to operate your store, track performance, and ensure transparent payments.
b. Vendor Earnings, Commissions & Payouts
Each vendor account includes a balance section that displays:
- Total sales
- Marketplace commission (the fee deducted by Gweru Marketplace)
- Net sales (your earnings after commissions)
- Orders, products sold, and discounts
- Earnings performance reports
Marketplace Commission:
Gweru Marketplace charges a commission on each successful sale. The exact percentage may vary by product category or promotional plan and is automatically calculated during each transaction.
Earnings Balance:
Your balance represents the amount available for withdrawal after deducting marketplace commissions and processing fees.
Withdrawals:
- Vendors can request withdrawals once their balance meets or exceeds the minimum withdrawal threshold set in the vendor account.
- Withdrawals are processed via Bank Transfer or EcoCash.
- Processing times and minimum limits may vary and will be displayed in your dashboard.
- We may retain limited financial data (such as bank account or EcoCash number) strictly for payout processing.
All payout records are securely stored and used solely for accounting, audit, and compliance purposes.
c. How Vendor Data Is Used
We use your vendor data to:
- Display your store and products publicly
- Manage orders and communicate with buyers
- Track your sales, commissions, and performance analytics
- Process withdrawals and financial settlements
- Maintain accurate marketplace accounting
- Detect and prevent fraudulent activity
- Notify you of policy changes, promotions, or updates
d. Vendor Data Visibility
Your public store page displays information you choose to make visible (such as store name, logo, city, and description).
Private details like your banking or EcoCash information, ID, and internal reports are never shared publicly or with other vendors.
e. Vendor Responsibility
As a vendor, you are responsible for:
- Ensuring your product listings and store details are accurate and lawful
- Handling customer data (like delivery details) with confidentiality
- Not using customer contact details for unsolicited marketing or spamming
- Complying with Zimbabwean e-commerce, consumer protection, and data privacy laws
f. Data Retention for Vendors
Vendor account data (sales, payouts, and reports) is stored:
- Indefinitely while your store remains active
- Up to 5 years after closure, for financial and legal record-keeping
If you close your vendor account, we will delete or anonymize non-essential data while retaining necessary records for accounting and dispute resolution.
g. Withdrawal and Commission Transparency
You can view your transaction and commission history directly in your Vendor Dashboard under Reports or Withdraw.
This ensures full transparency regarding:
- Total sales generated
- Marketplace commission deducted
- Net earnings available for withdrawal
- Pending and completed withdrawal requests
We will also notify vendors via email or dashboard message if there are policy updates affecting commissions or withdrawal processes.
h. Contact for Vendor Support
For any payout, commission, or data-related questions, contact:
📧 vendors@gwerumarketplace.shop
Gweru, Zimbabwe